Warranty

1. Manufacturer's Warranty

All products sold by RecRoomSupply are backed by the manufacturer's warranty. Specific coverage details, such as duration and terms, vary by product - please refer to the product manual or packaging for exact information. If you are unsure about your product's warranty, contact our support team at support@recroomsupply.com or +1 (934) 348-4558 for assistance.

2. Product Quality

Your satisfaction matters to us. If your item arrives defective or malfunctions, we offer a full refund or a replacement. To help us resolve the issue promptly, please inspect the packaging on arrival. If any damage is visible - even just to the box - note it on the delivery receipt. If you cannot open the package immediately and suspect damage, mark "suspect damage" on the delivery receipt. Then email photos of the damage to support@recroomsupply.com so we can expedite your replacement or refund.

3. Warranty Limitations and Exclusions

The manufacturer's warranty typically covers defects in materials and workmanship under normal use. Coverage may be excluded for damage caused by misuse, improper installation, unauthorized alterations, or normal wear and tear; environmental damage beyond regular conditions; and consumable parts or accessories, unless specifically noted. For accurate coverage information, consult the product manual or contact us.

4. Filing a Warranty Claim

To start a claim, email us at support@recroomsupply.com with your proof of purchase (order number or receipt) and a detailed description of the issue, including photos or videos if available. We will review your claim and may request additional documentation. If the claim is approved, we will coordinate a repair, replacement, or refund based on your product's warranty terms.

5. Shipping and Labor Responsibilities

If your item arrives defective, damaged, or incorrect, we cover the cost of return shipping, consistent with our Return and Refund Policy. For manufacturer warranty claims that arise after delivery, return shipping for evaluation may be the customer's responsibility; we will confirm the details with you when you file your claim. If a repair or replacement is approved, shipping of the new item is handled by us. Labor and installation costs are not covered under standard manufacturer warranties unless otherwise stated.

6. Transferring Your Warranty

Most warranties are non-transferable and apply only to the original purchaser. For potential exceptions or extended warranty options, please review your product's documentation or contact our support team.

7. Disclaimers and Legal Limitations

This warranty represents our sole obligation and is not transferable. We disclaim liability for any incidental or consequential damages arising from product use or the inability to use the product. Some jurisdictions do not allow the exclusion of incidental damages, so these exclusions may not apply to you.

RecRoomSupply
Phone: +1 (934) 348-4558
Email: support@recroomsupply.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Address: 12 Oak Street, Bayport, NY 11705, USA